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I ordered Chanel sunglasses Monday June 14th with next day air. On July 8th I received a package from Eyewear Town and it was not the sunglasses I ordered. I called customer service and got a very rude women on the phone who never at any point apologized just said mistakes happen and gave no explanation to what happened so I asked the order be canceled and refund my card and if that isn't done I will contact the credit card company and dispute the charges. the rude customer service women threatened me and said if I do that she will make me fly in and take me to court then hung up on me. She called me back a few minutes later with this and said another customer had my sunglasses and I had her reading glasses and asked if I can ship the ones I had to the other customer and the other customer would ship mine to me. I agreed being I'm not argumentative and needed them for a bday present by Thursday. I asked for a shipping label and she told me no she would refund the card for what I spent (which hasn't been done). I mailed the other customer her glasses Monday next day services from usps and she received them Tues July 9th. I called customer service asking for my tracking number she told me they are having email issues and cant get emails so she wasn't able to retrieve the tracking number ( she could have called the women) I called again Wed morning and was told the women assured Eye wear Town customer service the package was shipped Mon and she would email the tracking number when she got back from work. I made it very clear this order needs to be canceled if I am not getting them by Thursday being I'm leaving first thing Friday morning. When I received no tracking number or any other explanation I said to cancel the order and refund my card 100% plus the $16 I paid to mail the customer her glasses. From that point on they are threatening to take me to court for what I have no idea. They have a payment from me plus what I spent to ship the glasses and I have nothing from them but attitude, excuses, lies and attitude. Below are the emails.

from: Eyewearorders Team

to: "mich

date: Tue, Jul 9, 2013 at 10:56 AM

subject: ADDRESS FOR THE INCORRECT ITEM RCVD

Michelle,

As per our phone conversation, please send back the incorrect item received to the below address & provide a tracking#. Your item will be shipped out today & tracking# will follow. Thank you for your cooperation to this oversight!

from: Michelle

to: Eyewearorders Team

date: Tue, Jul 9, 2013 at 2:51 PM

subject: Re: ADDRESS FOR THE INCORRECT ITEM RCVD

Tracking # EM 722767266 US

It cost $16.05 and will arrive tomorrow wed by 12pm

On Jul 10, 2013, at 11:27 AM, Eyewearorders Team wrote:

from: Eyewearorders Team

to: "michg

date: Wed, Jul 10, 2013 at 11:27 AM

subject: FW: ADDRESS FOR THE INCORRECT ITEM RCVD

I have spoken to the below customer who assured me your package was shipped yesterday but shes at work & left the paperwork at home. Will email me the tracking# once she gets home. I need the tracking# for the package you sent to her. Thank you.

from: Michelle

to: Eyewearorders Team

date: Wed, Jul 10, 2013 at 2:46 PM

subject: Re: ADDRESS FOR THE INCORRECT ITEM RCVD

to Eyewearorders

I'm not sure how she shipped it and her assuring you doesn't hold any weight in my book. I shipped the package yest and she receiving it today. I have not received mine today and mail has already been delv. This whole situation was not handle in a professional manner at all. Your company should have accepted responsibility and shipped us both new glasses next day and had us ship the wrong ones to you. Not where two complete strangers have one another's address. At the very least you should have provided us with nxt day shipping labels to assure the packages being shipped. As I said before the sun glasses are for a bday that is Friday, I am leaving Friday am if the sunglasses are not here tomorrow I have no choice but to cxl the order and buy them from Nordstroms. When you told her to ship then you should have stated next day!

from: Michelle

to: EyewearTown Sales Team

date: Thu, Jul 11, 2013 at 9:39 AM

subject: ATTN Peter Oz Order 901595

I have not received a tracking number as promised since monday and the package is not at the post office they checked my address bin before delv went out and there is no package!

Now for the second time your customer service women has threatened to take me to court if I contact my credit card company and refuse charges after she said that she hung up on me as she did Monday. I made it very clear that the package had to get here by the end of the day Thursday other wise it has to be canceled. As I said in the previous email this while situation was handle un professionally to say the least. I will not tolerate being threatened due to your companies error and then rude customer service. As well as my calls being ignored all morning, until I called from a private number then was questioned why I'm calling from a private number which confirmed my calls where being avoided.

I want the card credited for 100% of the charges as well as the $16 I paid to ship the package to the appropriate customer. If this is not done by 12pm today thursday July 11th with proof of the credit I will tell the credit card company to proceed with charges against your company

from: EyewearTown Sales Team

to: Michelle

cc: Lawyer

date: Thu, Jul 11, 2013 at 10:09 AM

subject: RE: ATTN Peter Oz Order 901595

UPS 1Z8R7V990353119283 DELIVERY SCHEDULED FOR TOMORROW

Jeff,

Here is the tracking# provided for the package. Please proceed with all paperwork so we can provide to the court . thank you.

from: Michelle

to: EyewearTown Sales Team

cc: lawyer

date: Thu, Jul 11, 2013 at 11:07 AM

subject: Re: ATTN Peter Oz Order 901595

I find it pathetic that at no time you apologize for your mistake! I did everything asked of me and have all documents to prove that. But instead of apologizing and being nice you chose the path of threats and a nasty attitude. So make sure when you send all the documents you include all my emails and shipping proof that I sent the package mon to the person who supposedly had my sunglasses and she revived it Tuesday. I still have no information about my shipment other then a tracking number that shows could not be located. Understand you are not dealing with a degenerate but a person who is highly educated as well as has family owned companies. Your threats do not scare me and as for your comment on this order being shady yes I mentioned that to the credit card company as for their reply if you felt it was "shady" you should have never processed the order and that would be my grandfathers decision to pursue charges against me. In my eyes I still have no shipping proof being the tracking number you gave me shows absolutely nothing. If you call me again it better be with a better attitude

from: EyewearTown Sales Team

to: Michelle

cc: lawyer

date: Thu, Jul 11, 2013 at 2:19 PM

subject: RE: ATTN Peter Oz Order 901595

UPS ADVISED TAKES BY THE END OF THE DAY FOR THE UPDATED SHIPPING DETAILS. WE HAVE ALL DOCUMENTAION READY FOR MAILING TO YOUR ADDRESS. IF YOU NEGLECT TO APPEAR IN COURT LEGAL ACTION WILL PERSONALLY TAKEN AGAINST YOU.

from: Michelle

to: EyewearTown Sales Team

cc: lawyer

date: Thu, Jul 11, 2013 at 2:31 PM

subject: Re: ATTN Peter Oz Order 901595

Your company is beyond disrespectful.

All email and documents have been sent to my lawyer as well! You have no legal rights at all. I asked for a refund on an item that was shipped in correctly which you refuse to give. The only thing you have given me are excuses and lies. As of Monday you said the item was being shipped from Suzanne white Gadsden the person who supposedly had my package I did what was asked and sent her the package that was sent to me next day USPS. When I received no tracking number mon, tues, wed I said if the package does not get to me by Thursday I want it cxld and my card refunded. You are refusing to do so and continue to charge me for an item I do not have and them threaten me. Who are you kidding. The better business bureau is going to be contacted as well. So this is where all your threats have gotten you! Instead of apologizing I have been harassed with threats of taking me to court when I have done absolutely nothing wrong.

Monetary Loss: $300.

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